Effective Date: 03/01/2026

These Terms & Conditions ("Terms") govern your access to and use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be legally bound by these Terms. If you do not agree, you must not use our website.

1. ELIGIBILITY

By using this website, you represent that:

• You are at least the age of majority in your jurisdiction, or

• You have permission from a parent or legal guardian.

We reserve the right to refuse service to anyone at our sole discretion.

2. PRODUCTS & DESCRIPTIONS

We sell:

• Physical products (clothing & Figurings)

• Digital products (eBooks and downloadable content)

We make every effort to display product descriptions, images, and colors accurately. However:

• We do not guarantee that your device will display colors accurately.

• Minor variations in color, texture, or appearance may occur.

We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice.

3. PRICING & PAYMENT

All prices are listed in [Insert Currency] unless otherwise stated.

We reserve the right to:

• Change prices at any time without notice

• Correct pricing errors

• Cancel orders placed at an incorrect price

Payment must be received in full before an order is processed.

If payment is declined or reversed, we reserve the right to cancel or suspend the order.

4. ORDER ACCEPTANCE & CANCELLATION

Your order constitutes an offer to purchase.

We reserve the right to:

• Refuse or cancel any order

• Limit quantities per customer

• Cancel orders suspected of fraud or unauthorized activity

Orders cannot be canceled once processed or shipped. Cancellation requests are not guaranteed.

5. SHIPPING & DELIVERY

Shipping timelines are estimates and not guaranteed.

Risk of loss and title for physical products transfer to the customer upon confirmed delivery by the shipping carrier.

We are not responsible for:

• Carrier delays

• Lost or stolen packages marked as delivered

• Incorrect shipping addresses provided by the customer

• Customs delays or fees

Additional shipping terms are governed by our Shipping Policy.

6. RETURNS & REFUNDS (PHYSICAL PRODUCTS)

Returns for eligible physical items are accepted within 15 calendar days of delivery, subject to our Refund & Returns Policy.

Refunds:

• Are issued to the original payment method only

• Are processed within 30 days of receiving the returned item

• May be denied if items do not meet return requirements

Shipping fees are non-refundable unless required by law.

We do not offer exchanges.

7. DIGITAL PRODUCTS – FINAL SALE

All digital products, including eBooks and downloadable content, are:

• Final Sale

• Non-refundable

• Non-returnable

• Non-exchangeable

Digital products are considered delivered once download access or instructions are provided.

Unauthorized reproduction, redistribution, resale, or sharing of digital products is strictly prohibited and may result in legal action.

8. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

• Text

• Images

• Logos

• Designs

• Graphics

• Digital downloads

• Branding

is the exclusive property of the company and protected by copyright, trademark, and intellectual property laws.

You may not:

• Copy

• Reproduce

• Modify

• Distribute

• Resell

• Exploit

any content without prior written consent.

9. PROHIBITED USE

You agree not to:

• Use the website for unlawful purposes

• Attempt to hack, disrupt, or interfere with website functionality

• Commit fraud or payment abuse

• Initiate unwarranted chargebacks

Violation of these Terms may result in termination of access and legal action.

10. CHARGEBACKS & PAYMENT DISPUTES

If you have an issue with your order, you agree to contact us first at:

support-os@otogsstudio.com

Initiating a chargeback without contacting us may result in:

• Dispute of the chargeback with evidence

• Account suspension

• Restriction from future purchases

Fraudulent chargebacks may be reported to financial institutions and relevant authorities.

11. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law:

All products and services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied.

We disclaim all warranties including but not limited to:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

We do not guarantee uninterrupted or error-free website access.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for the product.

• We are not liable for indirect, incidental, consequential, or punitive damages.

• We are not liable for loss of profits, data, or business opportunities.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. INDEMNIFICATION

You agree to indemnify and hold harmless the company, its owners, affiliates, and employees from any claims, damages, liabilities, or expenses arising from:

• Your breach of these Terms

• Misuse of the website

• Violation of applicable laws

14. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of:

[Insert Country/State]

You agree that any disputes shall be resolved exclusively in the courts of that jurisdiction.

15. SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

16. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes become effective upon posting to the website.

Continued use of the website constitutes acceptance of the revised Terms.

17. CONTACT INFORMATION

For questions regarding these Terms, please contact:

Email: contact-os@otogsstudio.com
Response time: 2–3 business days

TERMS & CONDITIONS